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Privacy Policy

PCI Pest Control Updated as of August 13, 2026

At PCI Pest Control, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the measures we take to keep it safe — including information collected for text message (SMS) communications.

1. Information We Collect

Personal Information We collect personal details such as your name, service address, phone number, and email address when you voluntarily provide them — for example, when you request a quote, schedule a service, or sign up for text or email updates. This information allows us to deliver services, schedule visits, process billing, and communicate with you.

Mobile Phone Number / SMS Opt-In Data If you provide your mobile phone number and opt in to receive text messages from us, we collect that number along with a record of your consent (the time, method, and source of your opt-in). This category of data is handled separately from other personal information, as described in Section 4 below.

Website Usage Data We may collect non-personal information related to how you interact with our website, including browser type, device, operating system, and pages visited. This data helps us improve site performance and overall user experience.

2. How We Collect Information

We collect information through:

  • Web forms (quote requests, contact forms, appointment scheduling)
  • Phone calls and in-person conversations with our team
  • Text message opt-in checkboxes at the point of collection
  • Website analytics and cookies

3. How We Use Your Information

Service Delivery Your information is used to provide pest control services, arrange appointments, and share important updates regarding scheduled or completed work.

Marketing Communications With your permission, we may send promotional offers, service reminders, or company updates by email, phone, or text message. You may opt out of these communications at any time (see Section 4 for text message opt-out instructions).

Legal Requirements We may disclose personal information if required by law or when necessary to protect our rights, comply with legal processes, or ensure the safety of our clients and staff.

4. Text Messaging (SMS) Communications

If you opt in to receive text messages from PCI Pest Control, here’s what to expect:

  • Message types: appointment reminders, service confirmations, technician arrival notifications, and billing/invoice notices, plus promotional offers and service reminders if you’ve separately opted in to marketing texts.
  • Message frequency varies depending on your scheduled services and communication preferences.
  • Message and data rates may apply, based on your mobile carrier and plan.
  • Consent is not a condition of purchase. You do not have to opt in to text messaging to receive service from PCI Pest Control.
  • Opting out: Reply STOP to any text message to unsubscribe at any time. Reply HELP for assistance, or contact us directly at (360) 628-8625 or admin@pcipestcontrol.com.
  • Carrier liability: Carriers are not liable for delayed or undelivered messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This applies specifically to text messaging originator opt-in data and consent — this category of information is excluded from any other data-sharing described in Section 6 and will not be shared with any third party for any purpose.

After you opt out, we retain your number only as needed to honor your opt-out request and comply with legal obligations, and we remove it from active messaging lists within 30 days.

5. Data Security

We employ a range of security measures — including secure servers, encryption, and firewalls — to protect your personal information. Only authorized team members have access to your data.

6. Third-Party Sharing

PCI Pest Control does not sell or trade your personal information. We may share information with trusted third-party partners who support our operations (e.g., scheduling, payments, or website services), but only under strict confidentiality agreements. As stated in Section 4, this does not apply to mobile phone numbers or SMS opt-in consent, which are never shared with third parties for marketing or promotional purposes.

7. Access and Control of Your Information

You may request to review, update, or delete your personal information — including opting out of text messages — at any time. To do so, contact us using the information in Section 9 below.

8. Policy Updates

PCI Pest Control may update or modify this Privacy Policy as needed. Any changes will be posted on our website, and we encourage clients to review the policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, including your text message preferences, please contact us: